Terms and conditions

Otman AS, org. no. 926425293, Kjeller, Nittebergsvingen 8, 2007. Contact: info@otman.no, +47 402 84 977.

These terms apply when ordering freight assignments from Otman AS.

All assignments with Otman are carried out in accordance with the Norwegian Road Carriage Contracts Act and NSAB 2015. If there is a conflict, specifically agreed terms apply first, these general terms apply second, and NSAB 2015 applies after that.

Booking is made on Otman's website or by phone. After receiving a booking, Otman issues an order confirmation describing the assignment and its scope.

Otman's prices are set out in the price list that applies at any time and is available on https://otman.no/. General price adjustments are made at the start of the fourth quarter each year. The customer is encouraged to stay updated on Otman's current price lists.

An invoice is issued when the assignment has been completed. Unless otherwise agreed, the assignment is invoiced with a 14-day payment deadline. The invoice will clearly describe the service delivered and state when and where it was performed. Supporting documentation is provided on request.

The deadline for objections to an invoice is the same as the invoice payment deadline. The customer may not set off claims against Otman unless Otman accepts this. In case of late payment, statutory late-payment interest accrues from the due date under section 2 of the Norwegian Late Payment Interest Act.

Otman reserves the right to retain freighted goods if the customer does not pay overdue invoices, in accordance with NSAB section 14.

If an assignment causes special costs that are not covered by Otman's price list, Otman reserves the right to require additional payment to cover those costs.

The customer must provide correct information to Otman when ordering. If the customer gives incorrect or incomplete information when ordering an assignment, Otman reserves the right to reject the assignment, stop performance of the assignment, and/or invoice additional remuneration and costs.

If fuel prices, public charges, tolls, ferry costs, or other costs for Otman when carrying out the assignment increase by 15% or more, Otman has the right to require renegotiation of the remuneration for the agreed assignment.

The customer is made aware that Otman's liability for damage during domestic road transport is limited to 8.33 SDR under NSAB 2015 section 21. In any event, liability is limited to an amount equal to the remuneration for the assignment. The customer is encouraged to take out transport insurance when shipping valuable goods.

If a party does not fulfil its obligations under the agreement, this constitutes breach. The breaching party must remedy the breach without undue delay after receiving a written demand from the other party.

Complaints must be made in writing to Otman's stated email address. A complaint must include the following information:

• Order number.
• Contact person.
• Transport date.
• Which goods are damaged, where they are located, the cause of damage, and pictures of the goods.
• Copy of the consignment note and commercial invoice.
• Complaints must be made immediately for visible damage and within 7 days for hidden damage, cf. NSAB section 27.

The affected party may claim compensation for documented loss resulting from the breach, subject to the limitations that follow from NSAB 2015 and the Norwegian Road Carriage Contracts Act as described in the liability section above.

If the breach constitutes a material breach of contract, the affected party may terminate the assignment with immediate effect. Termination must be made in writing within a reasonable time after the affected party became, or should have become, aware of the breach.

The right to terminate lapses if the termination notice is not given within such deadline, unless the breaching party has acted with gross negligence or contrary to honesty and good faith.

Otman cannot be held liable for delays, losses, or other compensable circumstances caused by circumstances outside its control. This includes weather conditions and natural disasters, extraordinary traffic challenges, technical problems on road and freight networks, strikes, and similar circumstances that Otman cannot reasonably be expected to overcome or prevent the effects of. The customer cannot claim a price reduction or compensation for consequences of force majeure.

The customer may cancel the assignment in whole or in part by written notice to Otman. Cancellation must take place no later than 48 hours before the assignment is to be carried out. If cancellation is made later than this, the customer will be charged a cancellation fee equal to 40% of the assignment remuneration.

For consumer purchases, the provisions of the Norwegian Right of Withdrawal Act apply in the ordinary way.

We may update these terms when our services, pricing structure, platform, or legal requirements change. The latest version will be available on this page.